We listen to our patient’s concerns and discuss various options for care. This conversation is then reinforced by providing each patient with an individualized written plan of care to help manage allergy and/or asthma in their daily routines.
We practice preventive and proactive medicine which means the staff is in regular contact with our patients with active allergy-related problems through telephone and mail. Our nurses triage incoming calls daily and we see patients who need urgent care on the same day that they call, in most situations. A week after the initial patient’s visit we communicate with our patients to follow their clinical progress, answer questions, and provide additional help if needed. We also follow up with a telephone call for patients who require urgent care, acute care, had food oral challenge, drug testing and challenge, problems with medications and other needs. We provide coverage for our patients 24 hrs a day 7 days a week. Due to this approach, our patients seldom visit the emergency room for allergy-related conditions.
We provide frequent updates and important information to patients’ primary care physicians in a timely manner to assure continuity of medical care. We also often contact school nurses to provide education as well as specific plans of action regarding their students and our patients with asthma and food allergies.